1800 ROOFIX
(1800 766 349)

FAQ

Questions answeredIf there are any questions that you have about your roof fill in the questionnaire section below and our roofing experts will answer your question and add them to our Frequently Asked Questions section.

Name
Email
Question

Where the offices around Australia are and the opening hours?

Office Hours:
Monday to Friday – 8.00am – 5.00pm
Saturday – 9.00am – 1.00pm
We are also available after hours by appointment
Head Office (NSW) is located at:
364 Concord Road, Concord West NSW 2138
Postal Address:
Suite 111 / 353 King Street, Newtown NSW 2042
VIC is located at:
89 Barrow Street, Coburg VIC 3058
Office Hours:
By appointment only

What areas does do we service?

- NSW
- Sydney metropolitan area
- Sydney regional areas
- VIC
- Melbourne metropolitan area
- Melbourne regional area

When is it possible to have a Roofessional come and do a quote?

As we all lead busy lifestyles Roofix Australia Pty Ltd will schedule a time around you that suits your needs.
Monday to Friday – 7.00am – 7.00pm (earlier in winter as we need light to be able to get on your roof)
Saturday – 8.00am – 5.00pm
Sunday / Public Holidays – by request / availability

Does the weather effect the completion of my job?

Roofix Australia Pty Ltd will reschedule if the weather may interfere with the roofing works at your home and proceed with finalising the job once the weather pattern has passed.

What size jobs will you do?

At Roofix Australia Pty Ltd we can fix any size roof set before us weather residential, commercial or industrial.

What types of payments do you accept?


Payments can be made:

DIRECT DEPOSIT:
ST. GEORGE BANK
ROOFIX AUSTRALIA PTY LTD
BSB: 112 879
ACC: 473 571 188

CHEQUE PAYABLE TO:

ROOFIX AUSTRALIA PTY LTD, Suite 111/353 King Street, Newtown NSW 2042

We also accept all credit cards:

Eftpos, Visa, Mastercard
American Express & Diners (3% surcharge applies)

What if we want to obtain finance?

At Roofix Australia Pty Ltd we like to offer as much help as possible so that you can have the roofing works that you need performed on your property.
We can negotiate a payment plan with our company
Alternatively we can help you with an application form for Finance 4 Trades which is an interest free no deposit finance option

How can I tell if it is a Roofix Australia Pty Ltd worker coming to my property?

All of the team members where a Roofix Australia t-shirt (in black or grey) and they will come to the door to introduce themselves with one of the Roofix Australia Pty Ltd business cards.
And the vehicles are black with the red, white & silver logo on them
(Please note that only Roofix Australia Pty Ltd employees not contractor drive these vehicles)

What makes Roofix Australia Pty Ltd stand out from the crowd?

Our corporate colours are Black, Red, Silver & White and everything that we do whether it is promotional, uniforms, stationary etc you will see these colours.

Do you guarantee your workmanship?

We have a 10 year guarantee on our workmanship as we know that we are the Roofessionals.

Do you have Terms of Trade that you operate by?

Yes we do click on the link to read.

Do you supply Certificates of Compliance (in Victoria)?

Yes we supply certificates of Compliance for all works over $750

Do you have all of the relevant insurances?

Of course we do.
Public liability
Wesfarmers Insurance (WFI) Policy number: 03 CPL 2908172
Workers Compensation
Allianz Policy number: MWN 7100410
Employers Mutual Policy number: 66058016 (Master Plumbers Apprentice)

What is the importance of leak detection?

The Importance of Roofix Australia Pty Ltd Inspections and leak detection.

Your roof shares similarities with a fine automobile; both are major investments, and major investments need protection. In both instances, annual maintenance can provide that protection and insure proper functioning. On the other hand, a lack of inspection and maintenance will eventually resulting in premature failure and unexpected and avoidable expenses. For your roof system to retain its long term value, a roof inspection and maintenance program is therefore imperative.

OUR approach to roof inspection is clear and straight forward. For new systems, our Roof Inspection and Management Program should be implemented at the beginning of the roofs life. In fact, any age roof will benefit from the implementation of a thorough inspection and concise management program.

Roofix Australia Pty Ltd will conduct a comprehensive roof evaluation to determine the exact needs of a specific roof and to help choose the correct course of action.

During the term of the inspection program, ROOFIX AUSTRALIA will visit the facility up to twice annually or as required. Upon each visit, we will make recommendations for corrective and preventative repairs to keep the roof in a serviceable condition.

What are the 10 steps to a successful roof project?

Ten steps to a successful roof project.
1) Evaluation of roof system requirements
2) Detailed specifications
3) Trade qualified contractors
4) Quality products and materials
5) Evaluation of presented tender forms and reward of contract
6) Job prestart site meeting
7) Progress inspections (daily or full-time)
8) Prompt evaluation of change orders and contractor-client requests
9) Final inspection and documentation
10) Prompt payment of contracts
By implementing these steps we can assure that you the client get the roof that you are paying for and that your money is well spent.

How can you make your gutters last for longer?

At Roofix Australia Pty Ltd we suggest installing Leaf Free Gutter Guard to your gutters to extend the life of your guttering system.
If you don’t want to choose the gutter guard option we suggest that you have your gutters cleaned and maintained in autumn and spring so that
leaves, bird nests and dirt does not build up.